Legal Notice

Responsible for the treatment Contact details of the data controller GRUPAGUA POLLET WATER GROUP SLU
Av. Del Vallès, 728, 08227, Terrassa, Barcelona
93 783 33 92 (Ext. 405)
Conservation period The legal provision that obliges to keep them for tax and accounting reasons, and to keep them in order to have them at the disposal of a competent public entity. However, they may be kept longer for historical or statistical archiving purposes, unless opposition and/or cancellation is exercised.
Addressees Recipient of the transfer Companies that are part of GRUPAGUA
Purpose of the transfer Sending of advertising information of the companies that form part of GRUPAGUA
Legitimacy of the transfer Consent of the interested party
International movement of data They do not occur.
International transfer Not occurring.
Data processors The data may be transferred to suppliers with access to data, with whom the obligations and responsibilities they assume in the processing of the data are formalized, in the capacity of Data Processor.
Rights what rights do you have? You have the right to have us confirm whether we are processing your data.

You have the right to access your data, rectify it if it is inaccurate or delete it, particularly if it is no longer necessary to process it


In certain cases, you may request the restriction of processing, in which case we will only use them for the exercise or defense of claims.

In certain cases, you may object to the fact that we process your data and we will stop processing them, except for compelling legitimate reasons or for the exercise or defense of possible claims.

Right to revoke consent

how can you exercise these rights? To exercise your rights you must submit a letter to the above address or send an e-mail to .

You must specify which of these rights you are requesting to be satisfied and, in turn, must be accompanied by a photocopy of your ID card or equivalent identification document. In case you act through a representative, legal or voluntary, you must also provide a document proving the representation and identification document of the same. If you want to have a model for this you can:Use an official model of the Agency:

Request us a model:

Possibility of complaining to the AEPD Likewise, we inform you that when you have not obtained satisfaction in the exercise of your rights or the way to exercise them, you can file a complaint before the Control Authority. If you want to know more information about this right and how to exercise it, you can contact the AGPD: Tel. 901 100 099 and C/Jorge Juan,6 28001-Madrid

In accordance with the provisions of the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, we inform you that the personal data provided through the forms, as well as your email address, have been included in a treatment owned by GRUPAGUA POLLET WATER GROUP SLU [hereinafter GRUPAGUA ], with registered office at Av. Del Vallès, 728, 08227, Terrassa, Barcelona, NIF B61011201, registered in the Mercantile Registry of Barcelona, Volume 42059, Folio 1, Page 1, Inscription 8ª, E-mail:, in order to answer your queries and send you information related to the products and services offered by GRUPAGUA.

We inform you that the data may be used for sending commercial communications, by any means, related to other services of our company that may be of interest to you.

However, you can at any time oppose to this type of sending, by sending an e-mail to the address and indicating in the subject "UNSUBSCRIBE FROM THE DISTRIBUTION LIST".

Likewise, you may exercise your rights of access, rectification, cancellation, opposition and, if applicable, portability and limitation, by sending a letter accompanied by a photocopy of your ID card to the following address: Av. Del Vallès, 728, 08227, Terrassa, Barcelona or sending it by e-mail to and accompanied by a photocopy of your ID card or equivalent supporting document and indicating in the subject "DATA PROTECTION".


GRUPAGUA is especially sensitive to the protection of the data of the users of the services accessed through the web site. By means of the present Privacy Policy [from now on, the Policy] informs the Users of of the treatment and uses to which the personal data collected in the Web are submitted, with the purpose of allowing them to decide, freely and voluntarily, if they wish to provide the requested information.

GRUPAGUA considers it essential to guarantee the protection of personal data, therefore, in order to protect the privacy and intimacy of all the interested parties (data subjects), we hereby declare the present Privacy Policy, committing ourselves to guarantee the legal requirements stipulated in the legislation and regulations applicable to the Protection of Personal Data.

Thus, in compliance with the Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights and Regulation (EU) 2016/679, by means of this document GRUPAGUA.


1- Ownership of the Treatments

GRUPAGUA with registered office at: Av. Del Vallès, 728, 08227, Terrassa, Barcelona , is the owner of different treatments.
Specifically, the data collected through this Website, are incorporated into the treatment [WEB USERS / NEWSLETTER], to which the present Privacy Policy will be applied.

2-Collection and Treatment

The treatment [WEB USERS / NEWSLETTER], has as main characteristic:

The purpose of the collection and incorporation of the data to the aforementioned treatments, consist of:
a. For the treatment [WEB USERS / NEWSLETTER], to offer the information requested by the interested parties in the form or questionnaire of the Web page
b. Resolve the questions formulated
and send them information about our offers of products or services of the portal owned by GRUPAGUA.

2.2-Treatment Manager
In the event that there are third parties who access this file and with whom there is an obligation to sign the contract prescribed (Article 28 RGPDUE). This contract will be signed on the terms set out in the aforementioned article, which will contractually regulate the use and confidentiality of personal data, in accordance with the provisions of the legislation in force.

2.3-Legal basis - Consent
By filling in the various forms contained in the Web mentioned above, the interested party gives his consent because the personal data provided are incorporated into the above treatment, being subject to treatment by the same in accordance with this Privacy Policy. In the same way he/she gives his/her consent for GRUPAGUA to send periodic information and to inform about our services.
Although he/she can at any time oppose to this type of sending, by sending an e-mail to the address indicating in the subject "UNSUBSCRIBE FROM THE DISTRIBUTION LIST".

3-Security Measures

GRUPAGUA has adopted the legally required levels of security for the protection of personal data, and has installed all the technical means and measures within its reach to avoid the loss, misuse, alteration, unauthorized access and theft of the same.

4- Access, Rectification, Cancellation, Opposition, Portability and Limitation Rights

The interested parties, owners of the data contained in the processing [WEB USERS / NEWSLETTER] as well as the owners of data contained in any of the processing owned by GRUPAGUA, may contact the entity, as data controller, in order to exercise their rights of access, rectification, cancellation, opposition, portability, and if necessary limitation (ARCOPL Rights) with respect to the data included in the processing.

These rights are of a "very personal" nature, so they can only be exercised by the data subject himself, or his legal representative, upon proof of identity, or if applicable, of the sufficiency of the representation.

A.- The right of access, to be exercised on an annual basis, except in the case of proven legitimate interest. When exercising the right of access, the interested party may opt for the following file consultation systems:

Send an email to:

Written communication addressed to: GRUPAGUA POLLET WATER GROUP SLU ,Av. Del Vallès 728, 08227, Terrassa, Barcelona.

GRUPAGUA, will proceed to notify its decision within a period of one month. If the decision is in the affirmative, the interested party will be able to access the referred information within 10 days of its notification.

B.- The right of rectification and cancellation may be exercised, in accordance with the following provisions, whenever the interested party considers that the data collected in our processing are inaccurate, incomplete, inadequate or excessive. In this case, they may be exercised by any of the means previously foreseen.
GRUPAGUA will proceed to rectify or cancel the data within 10 days of receipt of the request.

C.- The right of portability may be exercised, in accordance with the following provisions, whenever the interested party considers that the data collected in our processing, should be returned to the owner of the data, or to another third party (Data Processor).

D.- The right of limitation may be exercised, previously the right of opposition to the processing of your data, and that while the right of opposition is not resolved, the processing of the same is limited.

5- Change of Regulations

GRUPAGUA reserves the right to modify the present policy in order to adapt it to new legislation or jurisprudence, as well as those which may derive from existing "standard codes" on the subject. Such changes will be communicated with the necessary advance notice on our website, without prejudice to claim the necessary consent of those affected when this is not considered granted under the terms of this policy.

If you have any doubts, questions or comments regarding this policy, please do not hesitate to contact us at:

6- Data Controller at group level

All the companies that are part of the corporate group.


In accordance with article 10 of Law 34/2002, of July 11, 2002, on "Information Society Services and Electronic Commerce (LSSI)", we hereby inform you of the following information:

GRUPAGUA [hereinafter GRUPAGUA], is the owner of the Web portal, which acts exclusively as operator, and manager of the contents of the Web portals domiciled at: Av. Del Vallès 728, 08227, Terrassa, Barcelona , NIF B61011201, Registered in the Mercantile Register of Barcelona Tomo 42059 , Folio 1, Hoja B-141212, Inscription 8ª, is responsible for the exploitation, management and operation of the aforementioned Web portal.

If you wish to contact us, you can do so by mail to the address mentioned in the previous paragraph, or via email

Concept of user

The use of the Web portal attributes the condition of User, and implies the total and unreserved acceptance of each and every one of the dispositions included in this Legal Notice, in the version published for GRUPAGUA at the same moment in which the User accesses the Web. Consequently, the User must carefully read this Legal Notice each time he/she intends to use the Website, since it may undergo modifications.

Information on links

GRUPAGUA is not responsible for web sites not belonging to itself or to third parties, which can be accessed by means of links or any content made available by third parties.

Any use of a link or access to a Web not belonging to GRUPAGUA is made at the will and exclusive risk of the user and GRUPAGUA does not recommend or guarantee any information obtained through a link not belonging to the web of, nor is it responsible for any loss, claim or damage derived from the use or misuse of a link, or of the information obtained through it, including other links or webs, of the interruption in the service or in the access, or of the use or misuse of a link, both when connecting to the Web portal and when accessing the information of other webs from the same Web portal.

Disclaimer and limitation of liability

The information and services included or available through the Web pages may include inaccuracies or typographical errors. Changes are periodically made to the information contained. GRUPAGUA may introduce at any time improvements and/or changes in the services or contents.

It is also warned that the contents of this Web have an informative purpose regarding the offer of services and rates. According to the provisions of this legal notice and the rest of the legal texts of this Web portal.

Information on the exemption of any responsibility derived from a technical failure and content failure

GRUPAGUA declines any responsibility in case of interruptions or malfunction of the services or contents offered on the Internet, whatever their cause.

Likewise, GRUPAGUA is not responsible for network crashes, loss of business as a consequence of these crashes, temporary suspensions of the electric power supply or any other type.

GRUPAGUA does not declare nor guarantee that the services or contents will not be interrupted or that they are free of errors, that the defects will be corrected, or that the service or the server that makes it available are free of viruses or other harmful components, without prejudice that GRUPAGUA makes its best efforts to avoid this type of incidents.

In the event that the User makes certain decisions or carries out certain actions based on the information included in any of the websites, it is recommended that the information received be checked with other sources.

Information related to intellectual and industrial property

1. The structure, design and form of presentation of the elements (graphics, images, files, logos, color combinations and any element susceptible of protection) are protected by intellectual property rights, owned by GRUPAGUA.

2. The reproduction, transformation, distribution, public communication, making available to the public and, in general, any other form of exploitation, partial or total, of the elements referred to in the previous paragraph are prohibited. These acts of exploitation may only be carried out with the express authorization of GRUPAGUA and, in any case, must make explicit reference to the ownership of the aforementioned intellectual property rights of GRUPAGUA.

3. It is only authorized for the private use of the documentary material produced for GRUPAGUA. Under no circumstances may you suppress, alter, evade or manipulate any protection device or security system that may be installed.

4. Except with the express authorization of GRUPAGUA, links to "final pages", "frames" and any other similar manipulation are not permitted. The links must always be in the main page or "home page"

5. The distinctive signs (trademarks, commercial names) of GRUPAGUA are protected by industrial property rights, and the use or manipulation of any of these is prohibited, except with the express written authorization of GRUPAGUA.

Do not share your personal information

GRUPAGUA will never send you an e-mail or call you by telephone to ask you to reveal or verify the password of your account to GRUPAGUA, nor your bank account or credit card numbers, nor any other type of personal information. In case someone contacts you or you receive an unsolicited e-mail asking you for any of the above information, do not respond and inform GRUPAGUA immediately, because they will proceed to investigate the incident.

Identify false e-mails (spoofing or phishing attempts)

Ignore any e-mail you receive in which personal information is requested or which redirects you to another web page that is not property of GRUPAGUA, or of companies of its group, or in which you are asked to pay in a different way from the one authorized by GRUPAGUA, since it could be an attempt at spoofing or phishing, and you will have to consider it fraudulent.

GRUPAGUA uses the domain "" for its e-mails. If you receive an email with a different format, for example:, you can be sure that it is a fake email.

Some phishing emails contain links to web sites that use the word "" to their URL, but will direct you to a completely different web site. If you hover your mouse over the link, you will be able to see the associated URL, which will probably be in a different format than those linked on the authentic GRUPAGUA websites.

If you still click on a phishing email and are redirected to a page that looks like "To Your Account" or any page that asks you to verify or modify your personal information, ignore it and consider it fraudulent.

Report phishing attempts

Send an email to and attach the email you believe to be fraudulent. By attaching the fraudulent e-mail, you are helping us to trace its origin.

If you are unable to attach the fake e-mail, please forward it to and include as much information about it as possible.

Secure on-line shopping

Security is a priority for GRUPAGUA and we make every effort to ensure that our transaction process is secure and that your personal information is kept safe.

Information to the buyer about the e-commerce dispute resolution platform.

The purchaser of products from this website is informed of the existence of an online dispute resolution platform.

Pursuant to Article 14.1 of Regulation (EU) 524/2013:

"The European Commission provides an online dispute resolution platform which is available at the following link:
Consumers may submit their complaints through the online dispute resolution platform".

Our customer service hours are Monday to Friday from 8 am to 5 pm and Friday from 8 am to 2 pm. Click to send an email.