Frequently Asked Questions

In some cases, the unit may stop drawing water because the leak sensor has been activated. This sensor is a small piece of cotton inside the unit that, when wet, blocks the system to prevent possible damage from leaks. We recommend that you check if the leak sensor is wet or full of water.

If you need us to install your Bbagua equipment, you can easily request technical service installation by completing the form in the following link: request technical service installation.

Knowing your home’s water pressure is important to ensure your equipment works properly and prolongs its lifespan. Too low a pressure can affect the performance of systems like reverse osmosis, and too high a pressure can damage them.

The easiest way to check your home’s water pressure is to use a pressure gauge that installs directly on a faucet or the equipment’s inlet. You can purchase yours here.

Changing filters is key to maintaining water quality and proper system performance. Although this may vary depending on water consumption and the quality of the incoming water, here’s a general recommendation:

• Sediment and carbon filters: every 12 months
• Reverse osmosis membrane: every 24 months

Changing filters on time prevents them from becoming saturated, which can affect both the taste of the water and the system’s performance. Here are the filter packs we offer based on the type of equipment you have:

For standard equipment (with filter holders).

For equipment with inline (encapsulated) filters

In most cases, this occurs because the meter cable is not connected correctly. Be sure to connect the cable located on the lower right side of the valve to the crescent-shaped slot located on the bypass water outlet. This connection is essential for the water softener to function properly and expend salt as needed.

We have guides and videos in our Tutorials section: you’ll find detailed instructions for installing reverse osmosis, water softeners, and water filters.
You’ll also find tutorials for each device on its product page.

Yes. If you need a larger water capacity, we offer 8 and 12-liter tanks. Before purchasing, we recommend contacting us to ensure it’s compatible with your equipment model.