GRUPAGUA is especially sensitive to the protection of the data of the users of the services accessed through the website. Through this Privacy Policy [hereinafter, the Policy] informs users of of the treatment and uses to which the personal data collected on the Web are subjected, in order for them to decide, freely and voluntarily, if they wish to provide the requested information.

GRUPAGUA considers it essential to guarantee the protection of personal data therefore, in order to protect the privacy and privacy of all interested parties (data holders), we highlight this Privacy Policy, committing ourselves to guarantee the legal requirements stipulated in the legislation and regulations that are applicable in the matter of Protection of Personal Data.

Thus, in compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and Regulation (EU) 2016/679, through this document GRUPAGUA.


1- Ownership of the Treatments

GRUPAGUA with registered office at: Av. Del Vallès 728, 08227, Terrassa, Barcelona, is the owner of different treatments.
Specifically, the data collected through this Website are incorporated into the treatment [WEB USERS / NEWSLETTER], to which this Privacy Policy will be applied.

2-Collection and Treatment

The treatment [WEB USERS / NEWSLETTER], has as its main characteristic:

The purpose of the collection and incorporation of the data to the aforementioned treatments, consist of:
to. For the treatment [WEB USERS / NEWSLETTER], offer the information requested by the interested parties in the form or questionnaire of the Web page
b. Resolve the issues raised
and send them information about our offers of products or services of the portal owned by GRUPAGUA.

2.2-Data Processor
In the event that there are third parties who access this file and with whom there is an obligation to subscribe to the contract that prescribes (article 28 RGPDUE). This contract will be signed on the terms set out in the aforementioned article, which will contractually regulate the use and confidentiality of personal data, in accordance with the provisions of current legislation.

2.3-Legal basis – Consent
By completing the various forms contained in the aforementioned website, the interested party gives his consent because the personal data provided are incorporated into the aforementioned treatment, being object of treatment by the same in accordance with this Privacy Policy. In the same way, you give consent because GRUPAGUA sends periodic information and informs about our services.
Although you can at any time oppose this type of shipment, by sending an email to the address indicating in the subject "UNSUBSCRIBE FROM THE DISTRIBUTION LIST".

3-Security Measures

GRUPAGUA has adopted the security levels of protection of personal data legally required, and has installed all the means and technical measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft thereof.

4- Rights of Access, Rectification, Cancellation, Opposition, Portability and Limitation

The interested owners of the data contained in the treatment [WEB USERS / NEWSLETTER] as well as the holders of data contained in any of the treatments owned by GRUPAGUA, may contact the entity, as responsible for treatment, in order to be able to exercise their rights of access, rectification, cancellation, opposition, portability, and if appropriate limitation (ARCOPL Rights) with respect to the data incorporated in the treatment.

These rights are "very personal", so they can only be exercised by the interested party, or his legal representative, after proof of his identity, or if appropriate, of the sufficiency of the representation.

A.- The right of access, to exercise on an annual basis, except for accredited legitimate interest. When exercising the right of access, the interested party may opt for the following systems of consultation of the file:

Send an email to:

Written communication addressed to: GRUPAGUA POLLET WATER GROUP SLU ,Av. Del Vallès 728, 08227, Terrassa, Barcelona.

GRUPAGUA, will proceed to notify its decision within one month. If so, the interested party may access the aforementioned information within 10 days of its notification.

B.- The right of rectification and cancellation may be exercised, in accordance with the following provisions, provided that the interested party considers that the data collected in our treatments are inaccurate, incomplete, inadequate or excessive. In this case, you can exercise them through any of the means previously provided.
GRUPAGUA, will proceed to the rectification or cancellation within 10 days following the receipt of the request.

C.- The right of portability may be exercised, in accordance with the following provisions, provided that the interested party considers that the data collected in our treatments, must be returned to the owner of the data, or to another third party (Treatment Manager).

D.- The right of limitation may be exercised, previously the right of opposition to the processing of your data, and that while the Right of opposition is not resolved, the treatment of the same is limited.

5- Change of Regulations

GRUPAGUA reserves the right to modify this policy in order to adapt it to new legislation or jurisprudence, as well as those that may arise from existing "type codes" in the matter. Such changes will be communicated as far in advance as necessary on our website, without prejudice to claiming the necessary consent of those affected when it is not considered granted in accordance with the terms of this policy.

Any doubt, question or comments that you may have with reference to these regulations, do not hesitate to consult them by directing your communication on this subject to:

6- Data Controller at group level

All companies that are part of the business group.

Our customer service hours are Monday to Friday from 8 am to 5 pm and Friday from 8 am to 2 pm. Click to send an email.