Privacy Policy

Responsible for the treatment

The company responsible for the processing of your data under this Privacy Policy is:

POLLET WATER GROUP SPAIN, SLU

TAX ID: B64712433

Address: Av. del Vallès, 728 nave 1 08227 Terrassa (Barcelona)

E-mail address: susana.martinez@pwgspain.com

Web: bbagua.es Telephone: 93783 26 66

Registered in the Mercantile Register of

In POLLET WATER GROUP SPAIN, SLU, we recognize the importance of protecting your personal information and we are committed to treat it responsibly and in accordance with data protection laws. This privacy policy is intended to regulate all aspects relating to the processing of data of different users who browse or provide their personal data through the various forms located on the website.

Personal Data

A personal data is the information that identifies you or makes you identifiable. Through the web, in the boxes established for this purpose we collect the personal data that the user communicates to us: name, surname, email, telephone, postal address, town, etc., as well as all those data that you voluntarily provide us through any of the social networks of which the user is registered. In this case, privacy will depend on the configuration established by the user as well as the terms and conditions of the social network itself.

The user’s visit to the website does not imply that he/she has to provide any information about his/her personal data. However, in case of providing them, the data will be processed lawfully subject at all times to the principles and rights contained in the RGPD 2016/679 of 27 April 2016 and the LOPDGDD 3/2018 of December 5.

Purpose, duration and legitimacy of the treatment

The data provided by the user will be used for the following purposes:

1. To attend the request or request made by the user through the contact form located on the web. We collect and process the user’s personal data in order to process and manage your request, an inquiry or any request made through this form. We will keep this data for the time necessary to comply with your request and for the time established by law with a minimum duration of 3 years.
2. The basis of legitimacy of the data processing will be the consent given by the user by selecting the acceptance box of our privacy policy before sending the request. The user has the right to revoke his consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
3. Improve your experience when browsing the web. We will keep this data as long as the user does not revoke their consent to the processing of the same by deleting the cookies and for the time established by law with a minimum duration of 3 years.the basis of legitimacy to improve your experience when browsing the web is the consent given by the user to accept cookies. The user has the right to revoke their consent at any time without affecting the request for treatment based on the consent prior to its withdrawal.
4. Manage our social networks and send you information about our activities and products. We will keep this data as long as the user does not revoke their consent to the treatment of the same and for the time established by law with a minimum duration of 3 years.
5. Manage our social networks and send you information about our activities and products. We will keep this data as long as the user does not revoke their consent to the processing of the same and for the time established by law with a minimum duration of 3 years. The legitimate basis for managing our social networks and sending you our activities and news is the consent you give us to do so. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
6. Attend and manage the purchase made by the user through the purchase form located on the web. We collect and process the user’s personal data in order to process the order and subsequent payment of the products and services offered on the website. We will keep this data for the duration of the contractual relationship between the parties and for the time established by law for compliance with tax obligations. The basis of legitimacy of the data processing will be the execution of a sales contract to which the person concerned is a party. If the user does not provide his personal data, the purchase cannot be processed and the requested service cannot be provided.
7. To save the abandoned shopping cart and remind the User that he/she has left a product in the shopping cart, in case he/she has initiated a purchase by entering his/her e-mail address. The data will be kept from the moment the User adds the selected product to the shopping cart until the moment he/she confirms the purchase for a period not exceeding five days. The basis of legitimacy of the data processing will be the legitimate interest of the Responsible to facilitate as much as possible the purchase of the product for which the User has shown an interest by adding it to the cart.
8. Send communications, bulletins or newsletters about POLLET WATER GROUP SPAIN, SL products. Under the user’s consent we collect and process their personal data in order to send information about our products and services. We will keep this data as long as the user does not revoke their consent to the processing of the same and for the time established by law with a minimum duration of 3 years. The basis of legitimacy of the processing of data will be the consent given by the user to select the acceptance box of our privacy policy before subscribing to the newsletter in the form provided for this purpose on the web. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
9. Manage the curriculum sent by the interested person through the form provided for this purpose and include it in the database of candidates of the company. These data will be processed for a maximum period of one year, after which the data will be blocked for the legally established period of time, guaranteeing total respect for confidentiality both in the processing and in its subsequent destruction. The legitimate basis for managing and processing the curriculum of the person concerned is their consent which manifests itself by making an affirmative action to send the same and select the box of acceptance of our privacy policy prior to sending. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
10. To register and manage an account as a “registered user” through the form located on the web and that will allow the user to access their private area of services and inform you of our activities, and may send by any electronic means commercial communications of the news of our services. These data will be kept as long as the user does not request deregistration and for the time established by law with a minimum duration of 3 years. The basis of legitimacy of the data processing will be the consent given by the user when registering through the registration form and selecting the acceptance box of our privacy policy before sending your request. The user has the right to revoke his consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

Transfer or communication of personal data

Your data will not be communicated or disclosed to third parties, unless there is a legal obligation or to those companies of the group for administrative and internal management purposes that will act as Data Processors.

International transfers

POLLET WATER GROUP SPAIN, SL processes your data within the European Economic Area and, in general, we hire service providers also located within the European Economic Area or in countries that have been declared with an adequate level of protection.

If we need to use service providers that carry out processing outside the European Economic Area or in countries that have not been declared with an adequate level of protection, we would ensure that we guarantee the security and legitimacy of the processing of your data by means of adequacy decisions, standard clauses, binding corporate rules, exceptions or any other instrument approved by the supervisory authority that provides adequate guarantees for the performance of the international transfer of data.

Also, POLLET WATER GROUP SPAIN, SL makes available the WhatsApp application for interested persons to contact the RESPONSIBLE by this means. In this regard, we inform that although the WhatsApp application servers for EU users are located in Ireland, there could be communications with US servers that would involve an international transfer of data which is carried out with full guarantees in accordance with the Decision on the EU-US Data Privacy Framework Adequacy of July 10, 2023.

Data update

It is important that in order for us to keep the personal data updated, the user informs us whenever there has been any change in them, otherwise, we are not responsible for the veracity of the same. The user guarantees that the personal data provided are truthful, guaranteeing that all the information provided corresponds to the real situation, that it is updated and accurate, being obliged to communicate any changes.

Third Party Data

If the user provides data of third parties for any purpose to POLLET WATER GROUP SPAIN, SL, guarantees that he/she has obtained these data in a lawful manner, that he/she has previously informed those affected, obtaining their consent to communicate them and that the information provided is accurate and truthful.

Mandatory nature of the information requested

All our forms have an asterisk (*) in the required fields. If the user does not provide these fields, or does not check the box to accept the privacy policy, the information will not be allowed to be sent.

Use of passwords

In order to access the Private Area, the USER must “Login” and include the email address and password generated in the registration form according to the rules of complexity that are established at all times on the web. Users are responsible for the proper custody and confidentiality of any of the identifiers and / or passwords that have been selected in the registration, and agree not to transfer its use to third parties, or allow access to outsiders. Likewise, it will be the user’s obligation to immediately notify the Responsible of any fact that allows the improper use of the identifiers and/or passwords, such as theft, loss, or unauthorized access to them, in order to proceed to their immediate cancellation.

Rights of the persons concerned

You have the right to access your data and to obtain confirmation of its processing, as well as a copy of the personal data being processed. You have the right to update them and request rectification of data that are inaccurate or request deletion when the data are not necessary for the purposes for which they were collected. You may request the limitation in the processing of your data and oppose the processing of the same by revoking your consent, as well as exercise the right to data portability. Similarly, you have the right not to be subject to decisions based solely on automated processing of your personal data. You can exercise your rights by contacting us at susana.martinez@pwgspain.com. If you feel that your rights have not been properly addressed, you have the right to lodge a complaint with the supervisory authority at www.aepd.es.

Data processing of minors

Whoever provides the data through the forms on this website and accepts its treatment declares to be over 14 years old, being prohibited access and use of the portal to minors of that age. If at any time, the Responsible Party detects that a minor under 14 years of age has provided personal data, we will proceed to the cancellation of the same. Also, parents or guardians may in any case contact POLLET WATER GROUP SPAIN, SL to block the access account of minors in their care who have registered by falsifying their identity.

Social networks

The purpose of tools such as Facebook, Twitter, Instagram, etc. or other social networks is to give visibility and diffusion to the activities developed by our organization. These tools store personal data on the servers of the respective services and are governed by their own privacy policy. It is recommended to review and read the terms of use and privacy policy of the social network at the time of registration, taking into account the different possibilities of configuration in relation to the degree of privacy of the user profile on the social network. Likewise, the Responsible reserves the right to remove from its social networks any information published by third parties that violates the law, incites to do so or contains messages that violate the dignity of persons or institutions. As well as the right to block or report the profile author of these messages.

Treatment of Cookies

A cookie is a small file that is downloaded and stored on the user’s computer when the user accesses a web page. Cookies allow the web, among other things, store and retrieve information about browsing habits of the user or your computer and, depending on the information they contain and the way you use your computer, can be used to recognize the user. The user has the option to prevent the generation of cookies, by selecting the appropriate option in your browser program. You can obtain more information by reading our Cookies Policy.

Date of update: 1/1/2025